Refund policy

Last updated: October 20, 2026

Snug & Tidy is operated by Don Tutch LLC, Anchorage, Alaska.

Made to order

Every item is made to order just for you. Because of that, we can't accept returns or exchanges for a change of mind or a wrong size choice. You can still cancel within 12 hours of ordering for a full refund (see Cancellations below), and if anything arrives damaged, defective or wrong, we'll make it right.

Start with us, not a return label

Most problems can be fixed without shipping anything back. Contact us using the form on our Contact page or at snugandtidyshop@mail.grokbot.com with your order number, what went wrong, and photos. Please don't mail items to the address on your package. It isn't a return address, and we can't process items sent there.

Damaged, defective or wrong item

Contact us within 30 days of delivery with your order number and photos of the problem. We'll reprint the item for free or give you a full refund, including the original shipping charge. In most cases you won't need to send the item back. We reply within 1–2 business days.

Missing item

Items in one order can ship separately. If part of your order hasn't arrived, first check whether a second tracking number is still in transit. If it isn't, contact us and we'll ship the missing item or refund it.

Cancellations

You can cancel for a full refund within 12 hours of placing your order. Just contact us with your order number. We hold each order for about 24 hours before production starts. After the 12-hour window, we can't cancel the order, but the steps above still apply if something is wrong with it.

How refunds are paid

Approved refunds go back to your original payment method within 5–10 business days of approval. Your bank may take a few more days to post it. For damaged, defective or wrong items, we also refund the original shipping charge.

Chargebacks

If you have a problem, please contact us first. We can usually resolve it faster than your bank can.